Hipcycle Customer Service
- Privacy & Security
- Your privacy and the security of your personal information is of the utmost importance to us. For more information on our privacy policy, click here.
- Returns & Replacements
- We love our products, and want you to love them just as much! If for some reason you are unsatisfied, we would like to turn that frown upside down. For detailed information on our return/refund policy, click here.
- Ordering
- Orders are most easily placed by using the shopping cart on our website, but we also welcome your orders by calling 1-855-HIPCYCLE (447-2925) M-F, 8:30am - 5:30PM EST.
- Payment, Pricing & Promotions
- We accept Visa, MasterCard, and American Express. You can also pay via PayPal or by using Google Checkout. If you prefer to pay by mailing us a bank check or money order, select that option when you check out and follow the instructions
- Have a coupon code that does not seem to work? It may have expired or been designed as a limited offer. Feel free to contact us if you have questions.
- Viewing Orders
- You may view the status of your orders by clicking here and logging into your account.
- Updating Account Information
- You may update your account info by clicking here and logging in.
You can always reach us at customerservice@hipcycle.com or toll free at 1-855-HIPCYCLE (447-2925).
Shipping & Delivery
Most orders over $49 ship for free! For smaller orders, your shipping cost will depend on the weight, method and arrival time you choose.
Shipping is not a way we make money, so the price you see for shipping when you check out is what it costs us to get it to you.
Most purchases will leave our warehouse the next business day (we don't pack boxes on the weekend yet), and then arrive to you based on the shipping option you selected. In other words, take the date of your order, add 1 day to pack, then add the days for your shipping, and if that time includes any weekend days, add that in too. Voila! That's when you'll get your purchase.
Some items that come directly from our Product Partners may take longer to arrive. These delivery times for these products are indicated on each product page.
Furniture ships by freight with flat rates that are based on total cost. Rates listed below under the Basic column.
Choose our White Glove service and we will deliver, place it in your house (1st or 2nd floors only) and take away the packaging. Rates are listed below.
We only ship freight to the lower 48 states.
Freight rates:
| Order Size | Basic | White Glove |
| under $500 | $125 | $250 |
| $501 - $1000 | $200 | $325 |
| $1001 – $1500 | $250 | $375 |
| Over $1500 | $300 | $425 |
- We have partnered with Bongo International to service our international customers.
- Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
- Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
NOTE: All payment, shipping, or return requests for international orders should be submitted to Bongo at Support@BongoUS.com